Strategic Quality Planning

The success or failure of quality improvement efforts hinges on how well management has correctly determined the direction for the company.  You may provide the greatest product in the world but if your customers do not need it, the company will fail.

We are experienced at facilitating management teams through visioning and strategic planning sessions.  In order to solicit either customer or employee input, we conduct focus groups and present the data to the management team.  For gathering customer input, we can also conduct customer satisfaction projects.

To assist the management team in developing a sense of consensus, we conduct the business assessment, a methodology of rating performance and importance of various aspects of your business.