Process Management

Overview
Process Management is a workshop designed to take natural work teams through a structured process improvement methodology.   This methodology takes a holistic approach to process improvement, in that individual problems are not worked on in isolation from the entire process.   Understanding the process flow and how to measure quality are emphasized.   Quality Function Deployment techniques are used to translate customer requirements into meaningful measurements.  The teams will work on their own processes during breakout sessions.

Participants
Active area teams charged with the improvement, redesign, and monitoring of their work processes.

Seminar Objectives
To enable teams to improve work processes resulting in increased customer satisfaction and reduced costs.  Specific accomplishments include:

  • Examination of customers, processes, and products
  • Development of a process approach
  • Ability to determine customer and business needs
  • Ability to identify key processes
  • Improved process understanding through the use of flow charts
  • Ability to translate complex customer and process demands into meaningful measurements
  • Ability to identify improvement opportunities
  • Sustained improvements

Time
Two days

Outline
Overview of Process Management
Determine Key Customer and Business Needs

Mission Statement

  • Surveys
  • Interviews
  • Performance Indicators

Select Key Processes

  • Pareto Analysis
  • Cost of Quality
  • Process Selection Matrix

Process Definition

  • Flow Charts
  • Flow Chart Symbols
  • Process Charts
  • Quality Plans

Key Process Measurements

  • Quality
  • Performance
  • Consistency

Concepts of Variability

Identify and Eliminate Gaps

  • Tree diagram – identifying gaps
  • Feasibility evaluation

Improvement Implementation

  • Documentation
  • Quality Plans
  • Training
  • Auditing
  • Feedback Metrics

Capability and Planned Experimentation